FAQ


 

 

What sized chain do I need?

For men 18" is great for close to the neck. 24" is good for a lower heavier piece. We rock 30" and 36" to keep it under sweaters. These can be custom made in solid 9KT or 18KT Gold.

For girls we recommend 16" and 18" chains for a shorter look and 24" maximum

How long does it take to send my order? How about shipping costs?

Domestic:

A) Royal Mail (standard shipping) provides delivery within 2-3 days - FREE

B) At checkout, we offer express shipping. Express orders take 1-2 business days to arrive. Cost calculated by weight at checkout 

We send your tracking number along with an order confirmation email. Please allow up to 24 hours after dispatch before checking tracking status as carrier updates are sometimes beyond our control.

International:

International Orders can be sent by Royal Mail or UPS

A) UPS - 3-5 business days, cost calculated at checkout

B) Royal Mail / EMS: 5-7 business days - £9.99 Flat Rate at checkout

All solid gold orders take 7-14 business days to prepare and finish. We will contact you with updates leading to shipment. 

What if I don't like it?

Once you've tried it on, if you don't like the piece click our returns advice page to arrange return. The piece must be unmarked and in the original packaging provided.

If you have urgent questions about your order we're here to help

Send a WhatsApp message with your name to the team on +44 7375 282 545